Resident retention done right.
Our proven process delivers a top-tier resident experience that keeps renters engaged with your community.
Our proven process
Utilizing our 20+ years in the multifamily industry, we take a 360-degree view of your entire renter experience to transform it into a resident retention powerhouse. Here’s how it works…
1. Evaluation
We conduct a deep analysis of your full resident lifecycle including your marketing, communications, reputation, renewal process, and more. Our comprehensive audit will paint a clear picture of your community’s strengths and areas of opportunity.
Areas we evaluate:
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Marketing and New Resident Acquisition
Tenant Screening
Leasing Process, Agreements, and Fees
Move-in Protocol
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Resident Communications
Resident Events, Perks, and Synergy
Amenity Usage and Community Interactions
Referral Programs
Reputation Management
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Rent Payment Process
Maintenance Submission, Communications, and Overall Process
Physical Property Review
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Renewal Strategy
Resident Communications
Renewal Process and Agreements
2. Strategy
Your comprehensive audit drives our strategy. We develop a step-by-step action plan tailored to your community’s unique needs.
This plan will cover every part of your business that can be enhanced for maximum impact on your retention.
3. Implementation
We don’t just set it and forget it. As your dedicated partner in retention success, we collaborate with you and provide guidance on implementing all areas of your custom plan.
We are there with you every step of the way to turn your strategy into reality.
4. Ongoing Support
Retention doesn’t take a day off—it requires regular monitoring and management to keep rates high.
This is why we offer an ongoing service package with dedicated support and guidance to ensure you hit your retention and revenue goals.
Start boosting renewals today
Ready to take occupancy to the next level? Fill out the form to get in touch.